Refund Policy

At GetIndiaOnline, customer satisfaction is a priority. We invest significant time and effort into every project. This Refund Policy outlines when refunds are applicable, how to request one, and how we process them.

This policy applies to all services offered by GetIndiaOnline, including:

• Website design and development
• Domain setup and hosting plans
• Digital marketing services (SEO, Google Ads, Meta Ads)
• Social media management and poster design
• Logo and branding services

Before requesting a refund, we strongly encourage you to contact our support team. Most concerns can be resolved quickly through revisions or clarification, without the need for a refund.

Whether your request qualifies for a refund depends on the stage of the project and the nature of your concern. Here's a clear breakdown:

Different services have different refund conditions. Here's a detailed breakdown for each:

Here are real-world scenarios to help you understand how our refund policy applies:

To request a refund, please follow these steps. Requests submitted through the proper channel are processed fastest.

Once a refund is approved, here's how long it typically takes to reach you depending on your payment method:

You may cancel a service order at any time. The refund amount depends on how far the work has progressed at the time of cancellation:

Before Work Begins

• Full refund if cancelled within 7 days of payment and no work has started
• No cancellation fee applied

While Work is In Progress

• A partial refund may be issued based on the percentage of work completed
• Work already completed will be charged at a pro-rata rate
• The completed portion of work will be delivered to you

After Delivery

• No refund after a service has been delivered and approved by you
• No refund for annual plans (hosting, maintenance) after the billing period has started

Ongoing / Subscription Services

For monthly or annual digital marketing retainers, you may cancel by providing 15 days' written notice before the next billing date. No refund is issued for the current billing period already paid.

We take all disputes seriously and are committed to resolving them fairly. If you are unhappy with the outcome of a refund request:

• You may escalate the matter by emailing support@getindiaonline.com with "Escalation – Refund Dispute" in the subject line
• A senior team member will review the case within 5 business days
• We will make every reasonable effort to reach a mutually satisfactory resolution

If a resolution cannot be reached through internal channels, the dispute shall be governed by the laws of India and subject to the jurisdiction of courts in Indore, Madhya Pradesh, as outlined in our Terms of Usage.

To submit a refund request or ask any questions about this policy, reach out through any of the channels below. Please include your name, order details, and reason for the request.